1. Information We Collect

We collect the following types of information:

A. Information You Provide

Contact details (e.g., name, email address, phone number)
Business information (e.g., organization name, address, facility layout)
Payment and billing information (for subscriptions or purchases)
Communications (emails, service requests, demo inquiries)

B. Automatically Collected Information

When using our website or robotic products, we may collect:

IP address and device identifiers
Location data and access times
Browser type, version, and language preferences
Site behavior and interaction logs

C. Operational Data from Products

Our robots may collect and transmit operational data, including:

Facility maps and floor plans
Route efficiency and cleaning coverage
Device status and error logs
Cleaning performance statistics

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our robotic cleaning services
Communicate with you about product updates, demos, or support
Customize route mapping and optimize robot performance
Process billing, invoicing, and customer account management
Improve our products, services, and website
Comply with legal obligations and protect against fraud or misuse

We do not sell or rent your personal or operational data to third parties.

3. Sharing of Information

We may share your information with:

Service providers who help with technical support, billing, or logistics, under strict confidentiality agreements
Law enforcement or regulatory authorities, when required by law or court order
Successors or acquirers, if our business is involved in a merger, acquisition, or asset sale

All third parties are contractually obligated to protect your data and use it only as necessary for service delivery.

4. Data Retention and Security

We retain personal and operational data only as long as necessary for legitimate business or legal purposes.

We implement industry-standard safeguards, including:

Encrypted data transmission and storage
Access controls and authentication systems
Secure servers and firewall protection
Regular security audits and software updates

Despite our efforts, no system can be guaranteed 100% secure. You use our systems at your own risk.

5. Cookies and Tracking Technologies

We use cookies and analytics tools (e.g., Google Analytics) to:

Analyze website traffic and usage patterns
Remember your preferences
Improve overall site functionality

You can disable cookies via your browser settings, but this may affect your experience on our site.

6. Your Rights and Choices

Depending on your location, you may have rights under data protection laws such as the CCPA or GDPR, including:

Accessing or correcting your personal information
Requesting deletion of your data
Objecting to or limiting data processing
Requesting a copy of your data (data portability)

To exercise these rights, please contact us at info@friendlyrobotscompany.com. We may require identity verification before processing your request.

7. Children's Privacy

Our website and products are intended for business use and are not directed to children under 16. We do not knowingly collect personal data from children.

8. International Users

Our services are based in the United States. If you access our website or systems from outside the U.S., you agree to the transfer and processing of your information in the United States.

10. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact:

Friendly Robots Company
3845 Via Nona Marie Rd, #22352
Carmel, CA 93922, United States

Phone: 510-725-5986
Email: info@friendlyrobotscompany.com

Privacy Policy

Effective Date: May 23, 2025

Friendly Robots Company ("Friendly Robots," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and organizational information. This Privacy Policy explains how we collect, use, disclose, and protect the information we receive through our websites, products, services, and communications.

By accessing or using any part of our website or robotic services, you consent to the collection and use of information in accordance with this Policy.